Nancy A. Huff-Nicklow, the 2014 US Small Business Association Maryland Insurance Advocate of the Year, has been working for Huff Insurance since she was 14. Her father, Ray Huff founded the agency and Nancy started working with him during summer breaks from high school. There is not one job in the agency that Nancy has not done, from filing, to reporting claims, to working in the personal lines and the commercial lines departments. Nancy has been a lifetime resident of Pasadena, Maryland. She graduated from Chesapeake High School and then went to Salisbury University where she graduated cum laude with a major in business administration and a minor in psychology. Since graduating college Nancy has still be attending school, and has obtained her Chartered Property & Casualty Underwriter (CPCU) designation, Associated Advisor of Insurance (AAI) and Construction Risk & Insurance Specialist (CRIS). Nancy was president of the Independent Insurance Association of Maryland in 2002-2003 and currently serves on the National Agency Council of Technology (ACT) committee. Nancy attends Harundale Presbyterian Church in Glen Burnie. She has a daughter, Allie and a son Dalton. Her son is very active in sports and attending soccer, football or baseball games is a regular event. Dalton has played for the Bucs, Pasadena Baseball and Lake Shore Soccer, Lake Shore Baseball, Chesapeake High Baseball and Indoor Track. Nancy enjoys relaxing on their beach and spending time with family and friends.
Name: Jerry Nicklow AAI, AIS
Title: Marketing Director
Jerry Nicklow has been a full time member of Huff Insurance since 2008. Jerry serves as the Marketing Director at Huff Insurance. His main duties are to manage the agency’s marketing strategies. Jerry has been in the insurance industry since 1995. Prior to joining Huff Insurance, Jerry was the Underwriting and Operations Manager for Agency Insurance Company, a regional automobile insurance company located in Maryland, from 1997-2008. Jerry graduated Arundel High School in 1989, where he was a member of the baseball team. He went on to play baseball at Anne Arundel Community College from 1991-1992, and then to Salisbury State University from 1992-1995 where he graduated Summa Cum-Laude with a degree in Business Administration with a concentration in finance. Jerry enjoys being involved with the local business associations and chambers of commerce. In 2009, Jerry established the Jerry Nicklow Student Athlete Scholarship at Anne Arundel Community College in to assist in the education expenses for student athletes who have a financial need. He is the Chairman Elect for the Board of Directors of the Independent Insurance Agents of Maryland, he serves on the board of directors of the Anne Arundel Community College Foundation and is a past president of the Pasadena Business Association. Jerry enjoys spending time with his wife, Nancy, and their two children, Allie and Dalton, who also spend time working at the agency during their off time at school. They love taking their family trips to Disne World and Cruising.
Name: Danielle Trombetti
Title: Commercial Lines Assistant
Danielle Trombetti, our Commercial Lines Assistant and Marketing Assistant, graduated Towson University in 2018 with a Bachelor’s Degree in Art + Design with a concentration in Design Studies. Danielle worked for two summers at Booz Allen Hamilton as their Graphic Design/Digital Team intern giving Danielle the experience of creating marketing content for internal/external use and branding knowledge. Her time at Chick Fil a taught her great communication and personal skills to carry throughout her time at Huff Insurance. Although, Danielle is new to insurance, she joined our team knowing the importance of insurance and is excited to gain useful information that will be vital for ensuring herself and her loved ones, a safe and secure lifestyle.
Name: Melissa Gover
Title: Personal Lines Account Manager
Melissa J. Gover has been with the Huff Insurance since May 1, 2017, but she began her career in the insurance industry in September 1992. She is a personal lines account manager. Her job is to help people to the best of her ability with their insurance decisions and needs whether it be to purchase a new policy, make a change on an existing policy, or even just be a listening ear. It is her responsibility to inform people of what their coverages are and how important they can be and to educate them on what they mean and how they are effected by them. One of the things she loves best about her job is the feeling she gets when she knows she has helped someone make a good decision about their insurance. She loves the elation of a new business sale, and she loves the people she works with. She is thrilled to finally be a part of team that are all hard workers that love their job as much as she does and strives to do their best in everything. Melissa also loves the family atmosphere and feel that she is working with a group of friends, not just co-workers. When Melissa is not working, she enjoys baking, making cards, watching movies, going to the beach, and just spending time with her family, especially in Disney World.
Name: Caroline Zihmer
Title: Personal Lines Account Manager
Caroline Zihmer was hired as a Personal Lines Account Manager in October 2018. She has been working in the insurance industry for 28 years on both the agency and company side. Her goal is to educate her clients on the importance of insurance and what the various coverages options are in order to help you make informed decisions. She loves working with her amazing co-workers, and appreciates their knowledge, work ethic, and friendship. When Caroline is not working she enjoys skiing, boating and rooting for the Pittsburgh Penguins & Steelers with her husband Joe and son Michael.
Name: Alaina Cover
Title: Personal Lines Account Manager
Alaina Cover started working at Huff Insurance in October 2018. She has worked in the insurance industry since October of 1987. She took a leave of absence from the industry from January of 1999 until 2013 while raising her two daughters. Alaina is originally from Asheville, North Carolina and has recently moved to Maryland with her husband. As one of our personal lines account managers, she will be happy to help you with any of your insurance needs. She enjoys helping people in protecting their lifestyles. It is one of the things she loves most about her job is the feeling she gets when she knows she has helped someone make a good decision about their insurance. She is enjoying working alongside such a knowledgeable and helpful team here at Huff Insurance. When Alaina is not working, she enjoys being involved in her new church home at Redemption House Life Center in Glen Burnie, spending time with family and friends, and relaxing at home reading a good book or watching a good movie.
Name: Deidre Hawkins
Title: Personal Lines Assistant
Deidre Hawkins came to the insurance industry after 15 plus years in workforce development. An opportunity to change careers led her to pursue insurance as a field of interest, and she joined Huff Insurance in January 2018. Deidre sees her ability to relate to people and adapt to situations in a positive way as an asset in helping people protect themselves and their families. She’s a big sports fan and also enjoys music, books, and crochet.
Name: Keri Shifflett
Title: Director of First Impressions
Keri Shifflett started working at Huff Insurance in January 2019. She came to the insurance industry after 15 plus years in customer service. Keri prides herself in taking care of client’s needs and making sure they are protected with the proper coverage. She has daughter who keeps her active but she also enjoys old cars, taking rides on the motorcycle and spending time with family and friends.
Christena King started working at Huff Insurance in April of 2019. She came into the insurance field in 2000, where she started working with Nationwide Insurance on the Eastern Shore. She graduated from Wicomico Senior High in 1993, and then attended UMES in Princess Anne, Maryland where she studied Business Management. Christena is very active with Boy Scouts of America and is a Scout Master/Committee Chair for a local Troop in Glen Burnie. Christena enjoys reading , watching a baseball game, and spending time with her family.