Director of First Impressions
A Service Assistant Team Member
You must be highly coachable, forward-thinking, have advanced computer skills, be able to work independently under pressure, very organized, professional in appearance, and a star performer! NO insurance experience is required. We will train and educate the proper candidate. if you have the right stuff, we’ll know.
Only those seriously committed to being a loyal member of our fast-paced, TEAM oriented, forward-thinking culture should apply. So are you still interested?
About The Job...
Full-Time Service Assistant. You will be responsible for assisting multiple
team members, dealing with clients face-to-face, taking payments, qualify calls, checking service emails, etc.
You will also be responsible for processing paperwork into our Management System (scanning). This is very difficult work that requires extreme mental concentration over long periods of time. Our normal hours of operation are Monday to Friday – 8:30am to 5pm..
The successful candidate will begin on a 90-Day Probationary Period (the same for all team members). NO previous insurance experience required. We will train and educate the successful candidate on ‘Our Award-Winning Way of Doing Things’.
After successfully completing the 90-Day Probationary Period, you will sit down with our Office Manager and your Account Managers for a discussion on your overall performance, strengths, weaknesses and areas of improvement moving forward.
If we are satisfied with your performance you will be offered a pay increase.. You will also be expected to successfully acquire your Property & Casualty Insurance License within 6 months where you will earn an additional pay increase. Any future pay increases will be based on the VALUE you bring to our business.
Why YOU Would Want To Work Here...
- Full-time Position! Part time available.
- UNLIMITED Opportunities To Advance!
- Weekends Off (Quality Lifestyle)!
- 100% Employer Paid Health Insurance for the Team Member!
- We Pay For Your Personal Development (Continuing Education)!
- State-of-The Art Training & Support!
- TEAM ‘Rewards Program’!!!
- Special Team Events
- Family Owned & Operated Since 1960 (we aren’t going anywhere)!
- Positive ‘Can Do’ Work Environment!!
- We Work Hard and Have A TON of Fun...!!!
This is where you need to be REAL honest with yourself and think about whether this job is right for you. Ask a trusted friend or family member if you are the right fit for this job. The first thing about you is you are NOT just interested in ‘punching a clock’ and getting a pay check – but in developing your skills and your career, and making a positive contribution to a business team and the community it serves. You understand the challenges of operating a small business and welcome them as valuable learning and growing opportunities. You understand what it is to be a HARD worker. Also, all applicants will undergo mandatory background and reference checks. We hate surprises.
So, are you still here, and reading? Great. We’ve got lots more to say to you...
You need to be computer literate and be able to quickly learn under pressure. As “Director of First Impressions” you are in many cases the first person a prospect or client meets in person from our office. A first impression is a LASTING impression therefore you MUST be professional in appearance, including how you speak and how you act.
It matters. A lot. You are outgoing and confident and you exude energy and enthusiasm. If you have ever been described as shy, quiet or introverted, this is really NOT the job for you. You enjoy people, you enjoy talking to and helping people and you have a knack for motivating and inspiring them with your positive attitude. You are articulate. You have a good sense of humor and a cooperative attitude. You show kindness, patience and respect for others. You are ethical and honest even when no one is watching. You are punctual. You are able to take constructive criticism and correction without getting defensive or feeling “hurt” and discouraged. You look for solutions NOT excuses. You are an avid learner and extremely resourceful in finding solutions. You are a problem solver – NOT a problem reporter.
YOUR Work Ethic...
Since we will be paying you to work this section is extremely important. You enjoy working and are grateful for opportunities to use your God-given talents and skills to make a positive influence and earn a living. You don’t view your job as an interruption of your life, but as a natural part of your life.
You understand you are NOT getting paid just for being at work but for how you spend your time at work (ie. The value you bring to the business). You understand that the reason the business exists is to make a profit and ALL who work here (team members & owners) must make that their foremost priority. Otherwise, the business will not be able to pay or keep employees.
You are scrupulous about using the time you are getting paid, for the purposes of the business, and NOT for the purposes of your personal life (checking emails, texting, surfing the internet, Facebook, twitter, answering cell calls, etc.). Finally, you understand the risks a small business owner faces everyday that the business is open, and are cooperative with the decisions that he makes, whether they suit you or not.
We do NOT mean to be harsh, but it is what it is. We truly bust our tails at Huff Insurance, that’s why we need more help. We need someone who will be able to keep up with us. We don’t have the time nor do we enjoy micro-managing you. We will clearly set out our expectations and remind you if you forget and if you fail to meet them. We want you to be part of our team and not just a worker here. We want to give you autonomy, and we want to let you be free to do the work that you are getting paid to do and that you ENJOY doing.
Finally, Our ‘We Will NOT Tolerate List’...
- Dishonesty – We will not stand for a hint of it.
- Out of Control Ego – There is NO need for it (we are a TEAM at Huff Insurance).
- Negative Attitude – Wrong line of work.
- Laziness – We all work hard here. You will too.
- Drama – We don’t have the time or energy.
- People who can NOT follow instruction.
- People who can NOT manage their time.
- Anyone ‘smart’ or mean with a client – they are our present and future.
- Phoniness – I am direct. You should be too.
- People who stew over not being paid what they think they are worth – You are worth what you can find a job to pay you.
- People who see problems – not solutions – this is a business about solving problems.
- Whiners & Complainers – Life is too short.
This Job Is NOT For Everyone!
So, these are the "Facts of Life" at Huff Insurance. If you are still reading and have NOT been scared off by the AWESOME challenge (and demands) of working on our "Award-Winning", rapidly growing and insanely fast-paced Insurance Protection Team - then carefully follow the instructions below to "raise your hand" and let us know who you are. *** Remember, when our Insurance Office runs a "Help Wanted" advertisement for any position - we are absolutely SWAMPED with people applying so you need to put your best foot forward.
How To Apply...
Please email your resume to: email@example.com
Thank you for your interest in working with our Award-Winning Insurance protection Team!
ALL applications will remain strictly confidential.